Now, more than ever, companies and organizations are utilizing virtual employees as they make the shift towards primarily work-froma-home environments. With the onset of the COVID-19 pandemic, the days of hiring talent within a certain radius of your organizations physical location are gone. For startups and young companies, outsourcing is a key component as it helps entrepreneurs to keep their focus on business expansion and takes away the hassle of hiring multiple people for business operations.
There are hundreds of tasks that can be outsourced. Outsourcing can bring relief on financial strain and free up crucial business hours. Below is a list of common tasks that companies can outsource to virtual employees.
Accounting or Bookkeeping: Keeping track of bills, invoices, and purchase orders is a time-consuming task, which is why many small business owners outsource their bookkeeping process to have better control over their finances. Rocket Station virtual bookkeepers can integrate with your existing accounting software to provide seamless solutions for your industry.
Lead Generation: The first step towards business expansion is having a robust sales team that can generate impressive leads. By outsourcing lead generation to virtual employees, you can easily get access to qualified leads that are in the purchase stage of the funnel. A successful virtual sales team will continue to nurture your leads through multiple communication channels – giving you more time to focus on other tasks.
Customer Care Services: By hiring the right virtual customer service team, you can expect professional, high-quality customer service throughout the lifetime of your customers journey. Customer care services are available via email, web, text message, social media, and more. With several touchpoints in the communication pipeline, it is crucial for your employees to have strong skills beyond those of traditional telephone support agents. By outsourcing customer service representatives, you can save overhead in office space and employee costs while retaining the professionalism required to fulfil the promises your brand makes to its customers.
Marketing: Marketing your brand links your values, personality and identity with communications to potential customers. Outsourced marketing efforts should seamlessly integrate with your existing teams and provide process documentation to bridge any disconnect in reaching your target audience.
Social Media Management: Hiring a skilled person who can manage social media accounts like Facebook, Twitter, Pinterest and Instagram are crucial to the success of any organization. It is also very easy to manage a social media account remotely. But outsourcing social media management, you can ensure a cohesive strategy across each of your social profiles, further validating your branding efforts.
Executive Assistant Services: Virtual executive assistants are highly skilled professionals that support the senior management personnel in their administrative jobs with tasks ranging from handling client accounts and clerical functions to managing schedules. Virtual assistants can also carry out some critical tasks like market research, drafting important documents, and creating promotional strategies. By outsourcing tasks to a VA, you can focus more time on the profit-generating aspects of your business.
Real-Estate Virtual Assistants: A real estate business requires a skilled person to manage multiple tasks like online marketing activities of properties, scheduling meetings with clients, managing contracts for cleaning and repair, creating leads and closely coordinating with other departments. A real estate virtual assistant needs to efficiently manage multiple properties and should be excellent at data entry.
There are many other functions that can be outsourced to virtual employees to save resources, depending upon the size and scale of your organization. While there are many companies that offer business process outsourcing solutions, Rocket Station’s team of experts can create a custom solution for your needs.