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What Every Executive Should Know About Customer Service Outsourcing

Customer service is one of the most critical areas in any industry. Good customer service defines the trust and perception that a customer has on an organization. High levels of customer satisfaction are directly linked to client retention in both the B2C and B2B markets. As the world continues to transform into a primarily telecommuting environment in the wake of COVID-19, more companies are looking towards customer service outsourcing.

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