Your client services manager acts as your account executive. They will be your direct line of communication to Rocket Station corporate and be your built in HR. They are in place to support both you and your VA to ensure all resources are being maximized.
No, Rocket Station does not manage the VA for you. The client services team supports both you and the VA for the duration of the account, but our expectation is that you manage your dedicated VA the same way you would an office employee.