Questions,answered.

Rocket Station designs, deploys, and manages operational infrastructure for service businesses. Powered by Orbit™, it combines specialized talent, proven workflows, and performance governance into one managed solution, delivered from inside the infrastructure you already run.

The traditional BPO model sells seats. Rocket Station takes whole functions off your plate as a managed service: you define what performance looks like and Rocket Station contracts to deliver it. There is no headcount to manage, no HR, and no management overhead. You review outcomes rather than supervise people.

Engagements are priced around the work, on activity and volume, not on seats. Every engagement includes a defined scope, clear SLAs, full process mapping, ongoing performance governance, continuous improvement support, and intelligent automation, and is built inside your existing stack.

Four stages. Map: Rocket Station documents your operations and defines measurable performance standards. Design: it designs the solution, scopes the functions, and sets SLAs. Launch: the managed solution goes live fully configured. Command Center: ongoing governance and SLA reviews, with Rocket Station owning performance continuously.

Orbit™ is Rocket Station's operating model: specialized operations talent, documented workflow infrastructure, and an intelligent automation layer, governed together as one solution. It is what separates a service contract from a staffing arrangement.

Property Management, Short-Term Rentals, Home Services, Insurance Agencies, Benefits Administration, Construction. Each has its own set of managed functions, for example leasing · maintenance · resident experience · pm accounting for property management.

Rocket Station operates natively inside the platforms clients already run, including AppFolio, Yardi, Buildium and Propertyware for property management; Guesty, Hostaway, OwnerRez and Lodgify for short-term rentals; ServiceTitan, Jobber, Housecall Pro and FieldEdge for home services; Applied Epic, Vertafore, QQCatalyst and EZLynx for insurance agencies; Employee Navigator, PlanSource, bswift and Ease for benefits administration; and Procore, Buildertrend and JobTread for construction.

Yes. Rocket Station holds ISO 9001:2015 (quality management) and ISO 27001:2022 (information security) certifications, announced on 30 January 2025.

The call is operational, not transactional. Rocket Station maps what is slowing you down, identifies the functions that should move into a managed solution, defines what performance needs to look like, and shows how Orbit™ would run it. If the model fits, it designs the solution.

Vetted, screened and highly qualified Virtual Team members with a college degree and minimum 6 years of business experience, Full development of procedures and SOP’s to systematize the VA’s role, Ongoing support/additional VA hiring/Additional process and SOP development, No HR headaches, zero employee liability, Ongoing account support through our client service team

Your client services manager acts as your account executive. They will be your direct line of communication to Rocket Station corporate and be your built in HR. They are in place to support both you and your VA to ensure all resources are being maximized.

No, Rocket Station does not manage the VA for you. The client services team supports both you and the VA for the duration of the account, but our expectation is that you manage your dedicated VA the same way you would an office employee.

We bill on the 11th and the 26th of the month based on “pay periods”. The Invoice dated on the 11th covers any work done from the 26th of the prior month to the 10th of the current month. The Invoice dated on the 26th covers any work done from the 11th of the current month to the 25th of the current month.

All VA’s go through a 6 week training module that has them working in sales, admin, marketing, as well as support. We use this time to train the VA in the Rocket Station way – but more importantly, our business coaches use it to truly evaluate talent and understand if what is on the resume actually translates to results.

What makes us different at Rocket Station, is we spend A LOT of time up front understanding your business and the roles your hiring for. The custom operating procedure we build for you is the secret to onboarding a successful VA. We will want you to work with your VA so that they can become an expert in what they do, but the fully developed SOPs as well as the support of your Client Success Manager allows this onboarding process to be much different and much more efficient than typically what people think of when they say “training.”

We like to think we’re REALLY good at matching, but sometimes it doesn’t work out. In this case just let your client services team member know and we facilitate ALL of the HR logistics. From offboarding to getting you in front of another line up of candidates to retraining the new person, we facilitate everything to keep you and your team at its highest efficiency.

If at any point, for any reason, you need to replace your VA, your client services team will be able to provide the necessary resources and training to get your new VA up to speed based on your original VA’s task list and training completed. As long as you have given your client services team the opportunity to communicate openly and work with you, everything is carefully documented.

At minimum, your VA will send you start-of-day and end-of-day reporting, highlighting tasks for the day as well as a recap of what was completed. The VA will also work in your software and platforms, so you will be able to see their daily workflow and track progress. Any additional reporting dashboard can be developed when we map out your systems.

Rocket Station observes the standard 7 US bank holidays. If you require your VAs to work on a holiday their rate will be 1.5% (time and a half). You also have the option to give them the holiday off without pay or the holiday off with pay at their regular rate. Just let your client services team know and we’ll be happy to make sure your wishes are followed.

All our management staff and virtual assistants sign a notarized agreement with a non-disclosure clause as part of their Independent Contractor Agreement and/or Sworn Statement. We value your trust and your privacy and should you require your VA and their immediate supervisors to sign a non-disclosure agreement, we will be happy to review an agreement with you. We’re in this for the long haul. The success of your business is at the forefront of our minds and our goal is to contribute positively and consistently to that growth.

Should you sever ties with your VA (replace va or leave Rocket Station) we will also perform what we call a “system sweep” where our IT department remotely accesses your VA’s drive and wipes everything including any messenger applications, emails, and files on their hard drive related to your and/or your business.

We have call examples we can send you. You also control the entire hiring process. We bring you three candidates per role so you hear and communicate with them before ever making a hiring decision.

All we require is 15 days notice. A simple email to your client service team or myself suffices.

Dental practices often struggle with administrative overload, insurance verification, follow-ups, and managing a full schedule. These tasks, while essential, consume valuable time that could be spent on patient care. Virtual assistants help by taking on these time-sensitive tasks so the in-office team can focus on what they do best.

Virtual Assistants manage patient scheduling by confirming appointments, filling cancellations, and optimizing the schedule to reduce downtime. They can verify insurance eligibility before patient visits, preventing surprises at checkout. With billing, Virtual Assistants handle claims submission, monitor denials, and follow up on unpaid claims, ensuring steady cash flow.

Certainly! Dental teams frequently feel stretched thin by tasks such as: - Following up with patients who have unscheduled treatments & are due for recare. - Managing high call volumes while juggling front-desk responsibilities. - Preparing daily schedules by ensuring all pre-visit information is complete. - Tracking accounts receivable and sending payment reminders. - Verifying insurance eligibility & entering into the practice management system. A virtual assistant can step in to manage these time-consuming responsibilities, helping reduce stress, improve efficiency, and allow the in-office team to focus on patient care.

Practices report reduced team burnout, improved patient satisfaction, and increased production & efficiency. A Virtual Assistant ensures nothing falls through the cracks, such as missed patient follow-ups or unpaid claims. They also allow in-office staff to focus on patient relationships rather than multitasking.

Virtual Assistants improve patient communication by promptly answering calls and emails, scheduling appointments, and providing reminders. This consistent, proactive engagement enhances patient satisfaction. For the onsite team, Virtual Assistants handle repetitive or tedious tasks, reducing stress and enabling them to focus on creating a welcoming in-office environment.

By sharing administrative tasks, Virtual Assistants let teams focus on building trust with patients, discussing treatment plans, and ensuring quality patient care. This shift improves patient communication and practice reputation.

While nearly every dental practice could benefit from additional support, some clear indicators that it’s time to consider virtual assistance include: - Frequent cancellations or scheduling inefficiencies. - Long wait times for patients at the front desk. - Staff complaints about being overworked. - Missed phone calls

Practices should identify repetitive, time-consuming tasks like insurance verification, recall follow-ups, data entry, and claims management. A task audit, which involves listing daily duties and categorizing them by importance, can uncover tasks ideal for delegation. For our clients, we collaborate closely with your team to clearly define which tasks will be managed remotely, along with how performance will be measured and monitored.

We provide access to a highly skilled network of virtual assistants equipped with fast, reliable internet and the latest technology. On the client side, a smooth integration is supported by having: - Cloud-based practice management software for easy remote access. - Clear workflows and written standard operating procedures (SOPs) – Our team can assist in developing or refining these. - Secure communication tools for seamless coordination with the VA. - A dedicated point of contact to oversee the VA’s integration and provide feedback.

Onboarding usually starts with understanding the practice’s workflows and goals. This involves training the Assistant on specific software, introducing them to the team, and setting clear expectations. Regular check-ins during the first 30–60 days help fine-tune the process and build trust. Our Customer Success Team will partner with you at every step to ensure this process is smooth and efficient.

Most of our dental clients notice immediate improvements after onboarding a virtual assistant. Common indicators of success include: - Reduced workload for in-office team. - Faster turnaround times on insurance claims. - Fewer missed patient calls & follow-ups. - Improved patient satisfaction scores or feedback.

Our most successful clients treat their virtual assistants as true members of the team. Just like in-office staff, VAs thrive when communication is consistent, respectful, and collaborative. Key tips include: - Hold regular check-ins (daily or weekly) to review progress, align on goals, and address any challenges. - Use communication tools like Slack, Microsoft Teams, or Asana to stay connected and organized. - Offer constructive feedback and recognize the VA’s contributions to keep them motivated and engaged. Building trust starts with inclusion—when VAs feel like part of the team, they’re more invested in your practice’s success.

While hiring a VA is an upfront investment, the ROI is clear. They reduce costly errors, improve productivity, and prevent team burnout, which can lead to turnover. Thanks to advancements in secure, cloud-based technology, virtual assistants can work remotely without compromising data security or operational efficiency.

Some of the most common include: ‘Virtual Assistants can’t be as effective as in-office staff.’ – In reality, our virtual team members that specialize in administrative tasks often outperform onsite generalists. ‘Training a VA takes too much time.’ – While some initial training is required, our virtual assistants are quick learners who adapt rapidly to your systems and workflows. ‘Virtual Assistants won’t understand our systems or culture.’ – We provide access to virtual assistants who are already trained in dental-specific software and are quick to adapt to the unique needs of your practice. Our unmatched track record speaks for itself—our team members consistently integrate seamlessly into client cultures, as reflected in our best-in-class 5-star Google rating

Virtual Assistants will become integral to practices as remote work continues to grow. They’ll handle increasingly complex tasks, like patient treatment coordination, advanced insurance negotiations, and even AI-driven data analysis, helping practices stay competitive.

Start small – delegate a few repetitive tasks and build trust with your VA. As you see the results, you’ll realize the transformative impact they can have on your team and practice.