Short-Term Rentals

Your Short-Term Rental Operations.Delivered as a Service.

Guest communication. Reservations. Turnover coordination. Maintenance. Owner reporting. Orbit™ runs them for you. No hiring required.

More Stays. Less Chaos.

Every short-term rental operation runs on the same core functions. Guest communication. Reservations. Turnovers. Maintenance coordination. Channel management. Owner reporting.

Rocket Station takes those functions off your plate as a managed service. You define the standards. We contract to deliver them. No added headcount. No HR. No management overhead. Just a service agreement where the work gets done, across every guest, property, and stay.

What Orbit™ manages

Every Stay. One Managed Operation.

Each function Orbit™ manages comes with documented workflows, clear performance metrics, and ongoing governance.

Guest Communications

Pre-arrival messages, in-stay support, issue resolution, post-stay follow-up.

Reservation Operations

Booking changes, confirmations, special requests, reservation administration.

Turnover Coordination

Cleaner scheduling, inspection follow-up, supply coordination, readiness tracking.

Maintenance Coordination

Issue triage, vendor dispatch, follow-up, completion documentation.

Channel & Listing Operations

Listing updates, channel coordination, review workflows, calendar administration.

Administrative Operations

Owner reporting, PMS updates, documentation, cross-functional support.

500+

Businesses supported since 2018, across 20+ industries.

Figures as reported by Rocket Station, 2026.

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The process

One Orbit™.Consistent outcomes.

Map

We start inside your operation. We document every function (guest communication, reservations, turnovers, maintenance, owner reporting) and define exactly what performance excellence looks like across your portfolio.

Design

We design the service. Not a hiring plan. We scope each function, set the SLAs, and deliver a solution brief that defines what gets done, how it gets measured, and what it costs.

Launch

The service goes live fully configured. Workflows documented. Performance benchmarks active. Operating inside Guesty, Hostaway, OwnerRez, Lodgify, or your platform of choice from day one.

Command Center

We govern the outcome. Continuously. SLA reviews, performance reporting, and continuous improvement, so service stays consistent as listing volume grows.

Human-in-the-loop AI

The Infrastructure That Makes It a Managed Service.

Orbit™ is what separates a service contract from a staffing arrangement. Specialized short-term rental operations talent, documented workflow infrastructure, and intelligent automation. Governed together as one solution. This is what keeps guest experience consistent at 20 listings and at 2,000.

01Short-Term Rental Operations Specialists
02Documented Workflows
03Intelligent Automation

Scale Listings. Not Headcount.

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