Some characteristics of good virtual customer service include:
- Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
- Politeness: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir,’ and ‘thank you very much’ are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
- Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for.
- Personalization: Using the customer’s name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.
Offering amazing virtual customer service is important if you want to retain customers and grow your business. Today’s customer service goes far beyond the traditional telephone support agent. It’s available via email, web, text message, and social media. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Virtual customer service is more than just providing answers; it’s an important part of the promise your brand makes to its customers.
Here are few of tasks to delegate to a Sales Support Virtual Team.
- Promote products and services through phone and email prospecting
- Recommend potential products or services to clients by analyzing their needs
- Educate potential clients and customers on products and services
- Ensure sales/call follow-ups at right intervals
- Set-up and organize sales appointments
- Research target accounts and key players
- Build prospect leads and referral database
- Assist with sales report
Customer Relationship Management (Virtual Customer Service)
- Respond to customer’s request via email and phone
- Answer inquiries of existing clients
- Identify and assess client’s needs to achieve satisfaction
- Nurture existing network and clients
- Maintain and update clients account information
- Provide accurate and information by using the right tools and handle high call volume