quality assurance

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Top Customer Experience Trends for 2022

Improving the customer experience has been the focus of companies for some time. But what does this mean after the business and work-life disruptions of the past two years? How do current tech-innovations impact these improvements? Is it possible to make these improvements more agile and affordable? Let’s answer these…
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Mind Mapping for Effective Project Management

When the pandemic hit and most businesses went remote, the pressure turned up on their internal processes and procedures. Virtual working arrangements demand clarity. Process documentation, scorecarding, and quality assurance have always required clear communication and efficient organization. Still, project managers need more effective tools to bring clarity and efficiency…
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