Business Process Outsourcing

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Offshore vs Outsource

Offshore vs Outsource: Differences, Pros, and Cons

In today’s globalized economy, businesses are constantly seeking ways to cut costs, increase efficiency, and remain competitive. Two popular strategies that have emerged in recent years are offshoring and outsourcing. While these two terms are often used interchangeably, they refer to two distinct approaches to obtaining goods and services from…
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questions to ask when outsourcing

Important Questions To Ask When Outsourcing

Small business owners across the country have come face to face with a hard truth: Our businesses can’t survive if we don’t embrace the new, post-pandemic work culture. In turn, businesses, big and small, have been outsourcing work to have an edge against their competitors. In this article, we’ll discuss…
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Top Customer Experience Trends for 2022

Improving the customer experience has been the focus of companies for some time. But what does this mean after the business and work-life disruptions of the past two years? How do current tech-innovations impact these improvements? Is it possible to make these improvements more agile and affordable? Let’s answer these…
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